Payphone Parameter Syntax
The syntax for indicating payphone calls can be used in the Call Setup Rules table ('Condition' and 'Action Subject' fields).
Syntax:
param.payphone==<'1' or '0'>
The following table provides examples:
Payphone Parameter Example
|
Request Type |
Request Key |
Attributes To Get |
Condition |
Action |
Action Type |
Action Value |
Description |
|---|---|---|---|---|---|---|---|
|
|
|
|
Param.payphone=='1' |
|
Exit |
True |
If the call is a payphone, then exit the CSR. |
|
LDAP |
'telephonenumber='+Param.Call.Src.User |
telephoneNumber |
LDAP.Attr.telephoneNumber exists |
Param.payphone |
Modify |
'1' |
If the above is false, then query the LDAP server for the callers number and if exists, then change the payphone parameter to "1". |